Kenya Power Announces Token Shutdown for Maintenance

Kenya Power Announces Token Shutdown for Maintenance

Kenya Power Announces Token Shutdown for Maintenance

Following scheduled maintenance on the main vending system, Kenya Power has stated that consumers would be unable to acquire prepaid tokens. The maintenance will take almost five hours and ten minutes to complete between Saturday and Sunday.

Kenya Power stated in a statement posted on its X, formerly Twitter account, on Saturday, September 9, that planned maintenance will begin at 11:50 p.m. on Saturday night and will go until 5 a.m. on Sunday, September 10th, 2023.”At this time, customers will be unable to purchase electricity tokens using the prepaid pay bill number 888880 or Airtel Money.”

“We sincerely apologize for any inconvenience this may cause our customers,” Kenya Power said. Customers can still acquire tokens using alternative methods, such as banks and Kenya Power token agents, despite the fact that the pay bill option and Airtel money have been unavailable for more than five hours.

Customers can also buy electricity tokens using M-Pesa or the USSD code *977#.”Kenya Power emphasizes on its website that prepaid tokens function by allowing consumers to purchase electricity in advance and then use the units to power their homes or businesses. Customers can purchase prepaid tokens from any of Kenya Power’s authorized agents or shops who have access to the regulated system. Because the technology allows users to limit their electricity consumption, Kenya Power prepaid tokens serve millions of homes.

Customers are only permitted to use the quantity of electricity paid. This is intended to save them money by avoiding overage charges. The token method is also useful in assisting consumers with budgeting and  avoiding surprises at the end of the month.

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